Return Policy
To return a product based upon the replacement/return guarantee of Live Load Board, you must call or e-mail our Returns Department and obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Live Load Board will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days in which must be returned to Live Load Board. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Customer is solely responsible for shipping any returned product to Live Load Board. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Live Load Board Return Procedure will be breached and Live Load Board will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.
Live Load Board will not refund to Customer the original shipping charges. In addition, Live Load Board charges a 20% re-stocking fee on all non-defective returns for refund.
Products being returned for a refund, must be received by Live Load Board prior to 30 days from the original invoice date. Returns received after the 30 day return period will no longer be eligible for refund.
NO RETURNS ON CUSTOM ORDERS. ANY UMBRELLA IS A CUSTOM ORDER AND IS NON-REFUNDABLE.
